These Terms and Conditions (“Terms”) govern your use of Infratechservice.com and your purchase or use of services provided by INFRA TECH SERVICE LTD (“Company”, “we”, “us”, or “our”).

By accessing our Website or purchasing our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. Company Information

Company Name: INFRA TECH SERVICE LTD
Company Number: 17347729
Registered Address: Office 1452, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Website: Infratechservice.com
Telephone: +44 7423 614758
Email: info@infratechservice.com
Sales: sales@infratechservice.com

2. Our Services

INFRA TECH SERVICE LTD provides technology and digital services, which may include:

• Website design and development

• Software development

• IT services

• Digital solutions

• Business technology solutions

• Consultancy

• Maintenance and support

• Other technology services agreed with the customer

The exact services provided to a customer will be determined by the applicable quotation, proposal, statement of work, invoice, or written agreement.

3. Quotes and Proposals

Any quotation or proposal provided by us may be subject to specific terms, scope, pricing, assumptions, and validity periods.

A quotation does not constitute a binding agreement until accepted by the customer and confirmed by us, unless otherwise stated.

Additional work outside the agreed scope may be charged separately.

4. Project Scope

Before beginning a project, we may agree with the customer on:

• Project requirements;

• Deliverables;

• Estimated timelines;

• Fees;

• Payment schedule;

• Customer responsibilities;

• Revision limits;

• Third-party services;

• Other project-specific conditions.

Changes to the agreed scope may result in additional fees or changes to the delivery schedule.

5. Customer Responsibilities

The customer agrees to provide information, content, materials, approvals, access credentials, licences, and other resources reasonably required to perform the services.

The customer is responsible for ensuring that materials supplied to us do not infringe the rights of third parties or violate applicable law.

Delays caused by missing information, late feedback, or failure to provide required approvals may affect project deadlines.

6. Payments

Customers agree to pay all fees according to the agreed payment schedule.

Depending on the project, we may require:

• An upfront deposit;

• Milestone payments;

• Monthly payments;

• Payment upon completion;

• Other payment arrangements agreed in writing.

Invoices are payable according to the payment terms stated on the relevant invoice or agreement.

7. Late Payments

Where payment is overdue, we may suspend or pause services until outstanding amounts are paid.

We may also charge interest or recover reasonable costs where permitted by applicable law and the applicable agreement.

8. Changes and Additional Work

Requests that fall outside the original agreed scope may be treated as additional work.

Additional work may include:

• New features;

• Additional pages;

• New functionality;

• Major design changes;

• Additional integrations;

• Changes requested after approval;

• Additional revisions beyond agreed limits.

Additional work may require a revised quotation or written approval before commencement.

9. Delivery Timelines

We will make reasonable efforts to meet agreed or estimated deadlines.

However, timelines may depend on factors including customer feedback, content delivery, approvals, third-party services, technical requirements, and project changes.

Unless expressly agreed otherwise in writing, estimated delivery dates are not guaranteed deadlines.

10. Intellectual Property

Unless otherwise agreed in writing, ownership of custom deliverables may transfer to the customer after all applicable project fees have been paid in full.

Third-party software, themes, plugins, libraries, stock assets, fonts, APIs, frameworks, and other third-party materials remain subject to their respective licences and terms.

We may retain rights to pre-existing tools, methods, frameworks, templates, know-how, and reusable components used to provide services.

11. Customer Content

The customer retains responsibility for content, images, trademarks, data, documents, and other materials supplied to us.

The customer represents that it has the necessary rights and permissions to use and provide such materials.

The customer agrees to indemnify us, to the extent permitted by law, against claims arising from materials supplied by the customer that infringe third-party rights or applicable laws.

12. Website and Software Services

Where we develop websites or software, functionality will generally be based on the agreed scope.

Features or functionality not included in the agreed scope may require additional development work and fees.

We are not responsible for problems caused by third-party hosting providers, plugins, APIs, software updates, external services, or systems outside our reasonable control.

13. Third-Party Services

Our services may involve third-party platforms, hosting providers, payment processors, APIs, plugins, software, or other external services.

We do not guarantee the continued availability, pricing, functionality, or performance of third-party services.

Third-party services may be subject to separate terms and privacy policies.

14. Acceptable Use

You agree not to use our Website or services to:

• Violate applicable laws or regulations;

• Infringe intellectual property rights;

• Distribute malware or malicious software;

• Attempt unauthorised access to systems;

• Conduct fraudulent activities;

• Harm or disrupt networks or systems;

• Distribute unlawful or harmful content.

We reserve the right to suspend services where reasonably necessary to protect our systems, staff, customers, or third parties.

15. Confidentiality

We will take reasonable steps to protect confidential information provided to us in connection with a project.

Customers are also expected to protect confidential information relating to our business, pricing, systems, processes, and proprietary materials.

Confidentiality obligations do not generally apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

16. Warranties and Service Corrections

We will use reasonable skill and care in providing our services.

Where an agreed deliverable contains an issue attributable to our work, we may, where appropriate, attempt to correct the issue.

This does not cover issues caused by customer modifications, third-party services, misuse, unauthorised changes, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, INFRA TECH SERVICE LTD will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our Website or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded or limited.

Where legally permitted, our total liability arising from a particular service or agreement will be limited to the amount paid by the customer for that service during the applicable period, unless a different limitation is expressly agreed in writing.

18. Events Outside Our Control

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Internet or telecommunications failures;

• Hosting outages;

• Cybersecurity incidents affecting third-party providers;

• Natural disasters;

• Government actions;

• Power failures;

• Labour disputes;

• War or civil unrest;

• Major technical failures;

• Third-party service outages;

• Other events beyond our reasonable control.

19. Website Availability

We aim to keep our Website available and operational, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend access for maintenance, security updates, technical improvements, or other operational reasons.

20. Links to Third-Party Websites

Our Website may contain links to third-party websites.

These links are provided for convenience and do not mean that we endorse or control those websites.

We are not responsible for third-party websites, their content, availability, security, or privacy practices.

21. Termination

Either party may terminate a service arrangement where permitted by the applicable agreement.

We may suspend or terminate access to services where:

• Payments remain overdue;

• The customer materially breaches these Terms;

• The customer engages in unlawful or abusive activity;

• Continued service creates a security or legal risk.

Termination does not remove obligations that arose before termination, including payment obligations.

22. Refunds

Refund requests are governed by our separate Refund Policy and any project-specific agreement.

Nothing in these Terms limits statutory rights that cannot lawfully be excluded.

23. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our Website and services, you acknowledge that personal information may be processed in accordance with that policy.

24. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are published may constitute acceptance of the updated Terms to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

Subject to any mandatory legal rights, the courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms or our services.

26. Contact Information

If you have questions about these Terms and Conditions, please contact:

INFRA TECH SERVICE LTD
Office 1452, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Phone: +44 7423 614758
Email: info@infratechservice.com
Sales: sales@infratechservice.com