This Refund Policy applies to services purchased from INFRA TECH SERVICE LTD (“Company”, “we”, “us”, or “our”) through Infratechservice.com or through direct communication with our team.
By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.
1. Company Information
Company Name: INFRA TECH SERVICE LTD
Company Number: 17347729
Registered Address: Office 1452, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Website: Infratechservice.com
Telephone: +44 7423 614758
Email: info@infratechservice.com
Sales: sales@infratechservice.com
2. Nature of Our Services
INFRA TECH SERVICE LTD provides digital and technology-related services that may include website development, software development, IT services, digital solutions, consultancy, maintenance, and other services agreed with the customer.
Because many of our services involve customised work, project planning, development time, resources, and work performed specifically for a customer, refunds may be subject to the circumstances described below.
3. Refund Eligibility
A customer may request a refund where:
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We have materially failed to provide the agreed service;
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A project has not commenced and the applicable agreement allows cancellation;
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We agree in writing that a refund is appropriate;
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A refund is otherwise required by applicable law.
Refund eligibility will depend on the specific service, project agreement, scope of work, payment terms, and work already completed.
4. Non-Refundable Work
Unless otherwise agreed in writing or required by applicable law, payments may be non-refundable once work has commenced, particularly where we have already:
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Started development or design work;
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Completed project planning or research;
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Purchased or allocated third-party resources;
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Completed deliverables;
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Allocated staff or contractors to the project;
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Provided consultation or professional services;
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Performed custom work specifically for the customer.
5. Deposits and Initial Payments
Project deposits or upfront payments may be required before work begins.
Unless otherwise agreed in writing, an initial payment may be used to reserve resources and begin project work. Once substantial work has commenced, the payment may not be refundable except where required by applicable law or agreed by us in writing.
6. Cancellation by the Customer
If you wish to cancel a service or project, you must contact us as soon as possible.
Cancellation requests should be sent to:
Email: info@infratechservice.com
Any refund will be assessed based on:
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The amount already paid;
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Work already completed;
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Services already delivered;
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Third-party costs incurred;
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The agreed project terms;
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Any applicable cancellation rights under law.
7. Delayed or Suspended Projects
A project may be delayed or suspended where we are waiting for information, materials, approvals, access credentials, content, feedback, or other requirements from the customer.
Such delays do not automatically create a right to a refund.
8. Customer Responsibilities
Customers are expected to provide accurate information, required materials, approvals, access credentials, feedback, and other information reasonably necessary to complete a project.
Where a project cannot progress because the customer has not provided required information or approval, this may affect delivery schedules and refund eligibility.
9. Third-Party Costs
Where a project includes third-party services, subscriptions, licences, hosting, domain registration, software, plugins, APIs, or other external costs, those costs may be non-refundable where they have already been incurred on behalf of the customer.
10. Service Issues
If you believe that a service has not been delivered according to the agreed scope, please contact us promptly.
We may first attempt to:
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Correct the issue;
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Complete outstanding work;
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Provide a reasonable revision;
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Offer an alternative solution.
A refund will be considered where appropriate after reviewing the circumstances.
11. Refund Process
To request a refund, please contact us with:
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Your full name;
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Company name, if applicable;
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Invoice or order reference;
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Date of purchase;
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Service purchased;
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Reason for the refund request;
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Supporting information where relevant.
We will review the request and respond within a reasonable period.
12. Approved Refunds
Where a refund is approved, it will generally be issued using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
13. Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we can attempt to resolve the matter directly.
Nothing in this section limits any rights or protections that cannot lawfully be excluded.
14. Statutory Rights
This Refund Policy does not affect any statutory rights or consumer protections that apply to you under applicable law.
Where applicable law provides rights that are more favourable to the customer than this policy, those legal rights will continue to apply.
15. Changes to This Refund Policy
We reserve the right to update this Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
16. Contact Us
For refund requests or questions about this policy, contact:
INFRA TECH SERVICE LTD
Office 1452, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR
Phone: +44 7423 614758
Email: info@infratechservice.com
Sales: sales@infratechservice.com